X-Lite, the free and ubiquitous desktop phone software, offers voice and video calls, instant messaging, and contact list management from your desktop. X-Lite is now known as Bria, but the nostalgic telephony geek inside of us longs for the days of yore when it was free and Santa Claus was still real.
Anyway, Bria --or whatever you want to call it-- is one of the more polished VoIP apps that you can run on your PC or Mac. Many of our clients enjoy connecting their agents to our custom call centers using X-Lite.